About the company

Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.

About the Role:

We are looking for a Junior NOC Engineer to join our Network Operations Center (NOC) team. This role is ideal for recent graduates or individuals with minimal experience who are eager to learn and grow in a fast-paced, technology-driven environment.

As a NOC Engineer, you will be responsible for proactive monitoring, L1 response to alerts, managing incidents, assisting with access management, writing documentation, and hands-on technical projects. You will work closely with senior engineers and operations teams to ensure uptime, reduce disruptions, and improve efficiency. This role will provide hands-on training, career development, and exposure to cutting-edge fintech infrastructure.

Responsibilities

Monitor Systems & Respond to Alerts

• Monitor dashboards, alerts, and logs to detect potential incidents.

• Identify and escalate issues based on severity and impact.

• Assist in proactive monitoring and reporting anomalies before they escalate.

Incident Handling & Communication

• Respond to L1 (first-level) incidents and attempt initial troubleshooting.

• Document incidents, escalate critical issues, and provide timely updates.

• Communicate with internal teams and third-party service providers as needed.

Access Management & Operational Tasks

• Manage basic user access requests (granting/removing permissions).

• Ensure compliance with security best practices while handling access.

• Maintain documentation and follow predefined processes.

Collaboration & Continuous Learning

• Work closely with senior engineers to improve operational workflows and work on technical projects.

• Participate in team discussions, training, and process improvements.

• Learn to use monitoring tools, automation, and scripting to optimize operations.

Requirements

Education & Experience:

• Recent graduate in Computer Science, Information Technology, or a related field OR 6-12 months of experience in an IT, DevOps, or infrastructure support role.

• Basic understanding of Linux, networking, and cloud computing is a plus.

• Based in UTC+8/UTC-3 Timezone

Technical Skills:

• Familiarity with basic command-line operations (Linux).

• Exposure to AWS, or any cloud infrastructure (preferred, but not required).

• Understanding of networking concepts (TCP/IP, firewalls, DNS, VPNs) is a plus.

• Basic experience with monitoring tools like Grafana, Prometheus, or New Relic is a plus.

• Some exposure to scripting (Python, Bash, or Go) is a plus (not required but encouraged).

Soft Skills & Work Ethic:

• Strong problem-solving skills and a curious mindset.

• Ability to follow structured procedures and document processes.

• Comfortable working in a fast-paced, on-call, and rotation-based environment.

• Willingness to learn and grow within a team setting.

Additional Information

You must have the right to work for the country you are based.

Why work at Trust Wallet?

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.

• Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.

• Tackle fast-paced, challenging and unique projects.

• Work in a truly global organization, with international teams and a flat organizational structure.

• Enjoy competitive salary and benefits.

• Balance life and work with flexible working hours and casual work attire.

Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.

*Due to the large amount of the applications, please take your application unsuccessful should you not be contacted within 4 weeks from your application date.