Technical Ops Support

Trust Wallet

Trust Wallet

IT, Customer Service, Operations
Park City, Bagmugaliya, Bhopal, Madhya Pradesh, India
Posted on Saturday, July 6, 2024

Job Description

  • This is a 24x6 customer support team. Team members will be on rotation shift., covering support channels across, BNB Forum, Telegram group and Discord.

  • Strong understanding across BNB Chain ecosystem, including BSC, opBNB and BNB Greenfield.

  • Hands on technical support. Analyst issue and provide solutions and suggestions.

  • Manage bot setup and optimization for all TechOps channels across, BNB Forum, Telegram group, Github and Discord. Experience in discord/telegram bots and blockchain development would be a plus.

  • Research into cutting edge technologies(i.e. AI tooling) to automate and optimize processes.

  • Deliver a stellar customer experience(i.e. SLA)

  • Understand customer needs and how to meet unique challenges and goals

  • Seek product feedback and track usage/performance, driving our product roadmap

  • Build and maintain ongoing relationships with multiple stakeholders, both internally and externally

  • Partner with internal teams to drive long term solutions / product development decisions

  • Work in a quick changing environment


  • Candidate needs to be in the EU/US time zone.

  • Excellent English in both speaking and writing. (Mandarin would be a plus).

  • Programming skills in javascript, typescript, golang, solidity, etc.

  • Min 1+ years of experience in a technical support role.

  • Technical degree

  • Strong analytical skills

  • Ability to understand and troubleshoot complex technical issues

  • Strong communication skills with internal and external stakeholders

  • Excellent people skills to monitor.

  • Interest in blockchain and crypto technologies.

  • Experience with blockchain is a must.

Additional Information

What can you expect from a career at BNB Chain?

  • Become part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
  • Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
  • Tackle fast-paced, challenging and unique projects.
  • Work in a truly global organization, with international teams and a flat organizational structure.
  • Enjoy competitive salary and benefits.
  • Balance life and work with flexible working hours and casual work attire.

BNB Chain is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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