We are looking for a hands-on Tech Ops Intern to support Web3 users and operations across community platforms, blockchain infrastructure, and AI-powered support workflows. This role combines technical troubleshooting, product development, and fast-paced coordination across time zones.

Availability to work FOUR days per week.

What You Will Do

• Help operate Web3 community and support channels, including Telegram and Discord, and follow up on user questions in a timely manner.

• Triage issues involving blockchain nodes, RPC services, chain synchronization, and on-chain development; gather logs and reproduction steps, and coordinate with the relevant teams.

• Develop, maintain, test, and troubleshoot Telegram Bots and Telegram Mini Apps used in support and operations.

• Help organize and improve the AI Support knowledge base by structuring common questions, troubleshooting steps, and response workflows.

• Respond quickly to urgent issues, assess their scope, reach the right owners, and keep stakeholders updated through resolution.

• Document investigations and solutions so recurring issues can be handled more efficiently.

Required Qualifications

• Working knowledge of Web3 and public blockchain ecosystems, including basic concepts such as nodes, chain synchronization, wallets, and on-chain transactions.

• Familiarity with RPC usage and common troubleshooting approaches.

• Experience operating or administering Telegram and Discord communities or support channels.

• Proficiency in at least one mainstream programming language, such as Python, Java, or JavaScript, with the ability to build software independently.

• Ability to develop and maintain Telegram Bots and Telegram Mini Apps, and to debug, test, and troubleshoot them.

• Strong logical thinking and problem-solving skills; able to quickly understand user issues, organize evidence, and drive follow-up.

• Responsive, efficient, and dependable, including when urgent issues require timely coordination across teams.

• Fast learner with clear communication and effective collaboration skills.

Preferred Qualifications

• Experience with Web3 projects, developer communities, technical support, or node operations.

• Experience with blockchain explorers, node providers, or RPC debugging tools.

• Experience building scripts, automation tools, or AI-powered support workflows.

• Professional English communication skills and availability to provide some coverage outside China Standard Time, especially for collaboration with Europe or the Americas.